Refund policy


You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. 

 Items must be returned in original condition with all original packaging etc. The Buyer is responsible for the cost of returning the item. Once the item is received in original condition a refund will be issued. 


Customised items including engraved nameplates can not be returned and are not refundable.

Name plates

 Layout, font, engraving style etc preferences are not garaunteed. 

 I do not ship replacement name plates to addresses outside of the United Kingdom.

Items damaged in transit will be replaced with another of the same design,after the item has been returned for assessment   (for custom made cremation urns ,only the damaged portion -model or urn- may be replaced.)   Please provide photos of the damage in your email.

Orders may be cancelled by emailing us before the item has been shipped.

If the order has already shipped you must notify me of your intent to reject or return the item .It must be returned in original condition with all original packaging etc & a refund will be issued.

You can cancel the order up to 14 days after your order is delivered. 

You must inform us of your decision to cancel your order.  Before the 14 days cancellation period has expired.

We will refund payment received from you for the goods purchased once we have received the items back.

Note that you must send back the item no later than 14 days from the day on which you communicate your cancellation. You are responsible for the  cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods 

The right of cancellation does not apply to:

  • the delivery of products which are not suitable for return due to hygienic reasons (urns that have been filled with ashes can not be returned)
  • Items clearly personalised or customised to your specifications.


 CHARGE BACKS

It is illegal to file false charge backs.

You must contact the seller to resolve your issue before filing a charge back.